UPDATES

Updated 10/16/2020

KidStrong Family,

 

We’re SO excited to announce that we’re finally restarting classes at our KidStrong training centers!

 

While you’ve been safe at home, we’ve been busy working on a plan to keep you safe upon your return to KidStrong. We’ve made some changes to protect you, your fellow members, and the staff.

 

We recommend that only one guardian per student enter the training center, and that siblings stay home in order to reduce bodies inside KidStrong. Any parents or siblings in the lobby must practice social distancing. We are also implementing even more stringent policies on cleaning and disinfecting that would make the CDC proud.

Please read this comprehensive list of the new health and safety guidelines below so that you know what to expect before your first class back at KidStrong.

  • Coaches and staff will wear Personal Protective Equipment (PPE) at all times, and they will complete a verbal symptom checklist and temporal temperature check before entering the training center.
     

  • We recommend that only one guardian per student enter the training center, and that siblings stay home in order to reduce bodies inside KidStrong. Any parents or siblings in the lobby must practice social distancing.
     

  • Please arrive no more than 15 minutes before your class. All members will have to wait outside or in your car until a staff member opens the door for the next class.
     

  • All students, guardians and siblings who are entering the training center will have their temperature checked using a temporal thermometer before they are allowed inside; a verbal symptom checklist will also be completed to identify symptoms outlined by the CDC.
     

  • Students', guardians' and siblings' hands will be sanitized with hand sanitizer prior to entering the training center.
     

  • We require guardians wear a mask at all times on the floor (3 and under classes). Guardians must also wear a mask while in the lobby. If local law mandates the use of masks at all times, you’ll be required to wear one. KidStrong will not be selling or providing masks to members. Children under 10 years old are not required to wear masks in Texas and Ohio. Kentucky requires children 6+ to wear masks while in the lobby, but not on the floor during class.
     

  • We have stocked up on cleaning and sanitizing products. Our coaches will be cleaning and disinfecting before, during, and after classes.
     

  • Please only bring the bare essentials into KidStrong (i.e., your phone, keys, pre-filled water bottle) and leave anything else at home. 
     

  • Our water fountains will be closed to minimize risk, so please bring your student’s water bottle pre-filled.
     

  • We will continue to have hand sanitizer stations in the training center and ask that you and your student use it before and after class.
     

  • Floor stickers will be placed throughout the lobby and outside the training center to enforce safe social distancing.

FREQUENTLY ASKED QUESTIONS

  • When will my membership be reactivated?

KidStrong will be notifying members about their restart date and ancillary dates concerning membership reactivation dates in order to ensure that all members have the correct information concerning their membership status/date, and that such information aligns with each member’s intention to return to the training center.
 

  • Will my membership bill date change upon reopening?

No. Your recurring billing date will stay the same. This ensures that you don’t lose any sessions or days from your most recent membership billing cycle. Please contact your director if you have questions regarding your recurring membership bill date. 
 

  • I do not feel comfortable coming back yet. Can I extend my hold?

Members who are not ready to immediately return to the training center will have an option to place to a new hold on their membership for up to 2 months for a $15 hold fee. This hold fee allows you to maintain access to KidStrong University's (KSU) online at home content. If you need to continue to hold your membership at $0, we will allow this option for up to 2 months, but no complimentary access to KSU will be provided. Your KidStrong staff will be calling you BEFORE the scheduled restart of classes to confirm your class time and day, and also your desired membership option.
 

  • How do I cancel my membership?

We understand that some of our members may need to cancel their membership. We are waiving the 6-month penalty fees for members who cancel their membership within 30 days of the resumption of KidStrong classes.  The 30-day cancellation policy will still apply, so you will be charged once more after notifying your director of your cancellation. During those 30 days, you will continue to have access to KSU for online content at home. Please contact your director for more information.
 

  • If me or my child don’t feel well, can I still do a make-up class or transfer to a different class time?

YES. Contact your director via phone, text or email to schedule make- up classes (in classes where there is room), or change class times. The director will work with your family to ensure that you get all of your classes in. Please also contact your local healthcare provider if you are experiencing any symptoms of COVID-19. 

 

  • What if the new class time for my student doesn’t work for our schedule now? Can we change classes?

YES. Contact the director via phone, text or email and directors will work with you to find a class time and day that will work for you and your family.

 

  • How early should I arrive to class in light of ongoing social distancing mandates?

Students should arrive no more than 15 minutes prior to the class start time in order to limit the number of people in the training center. We ask that all members practice social distancing until entrance into the training center is permitted.
 

  • What if I’m late to class?

If you arrive to KidStrong after class has begun, you will not be allowed to enter. Our coaches will be busy leading class, and unable to conduct the required temperature check and verbal symptom checklist that is required prior to entrance. Please contact the director to schedule a make-up class if you are going to be late.

 

  • If my student is in a 4+ class (no parents on the floor), am I still allowed to enter the studio with them? 

Guardians of a student 4+ may enter KidStrong but will be subject to temperature check, verbal symptom checklist and hand sanitization. Guardians and children age 10 or older must also wear a mask while in the training center. Children under 10 years old are not required to wear masks in Texas and Ohio. Kentucky requires children 6+ to wear masks while in the lobby, but not on the floor during class. Those waiting in the lobby are required to practice social distancing. Alternatively, if your child is in a 4+ class, you may also choose to wait outside or in your car during class. We require that you stay in the parking lot, however, in case there is an emergency with your child during class.

 

We suggest leaving additional siblings at home. If you must bring a sibling, you may wait outside, or social distance in the lobby. 

  • How do I check my child in and get the attendance card to the coach?

We will discontinue the use of self check-in. Instead, a KidStrong staff member will check your child in to the class, and handle the attendance cards. All you need to do is get checked in at the door by our staff.

  • How are you keeping your staff safe and us safe?

Coaches and staff will be wearing Personal Protective Equipment (PPE), including masks. Every staff member will have their temperature checked and complete a verbal symptom checklist before each shift. Coaches and staff will be continually wiping down the equipment and other surfaces, such as door handles and bathrooms, throughout the day. Extra cleaning will also take place between each class. 

  • Is there anything I need to know before going to my first class back at KidStrong?

  1. We ask that you arrive no more than 15 minutes before class and avoid congregating in the lobby.

  2. Before you walk into the lobby, we ask that you use one of our hand sanitizer dispensers, take your temperature using a temporal thermometer and complete a verbal symptom checklist to identify symptoms outlined by the CDC. Anyone with a temperature of 100.4 or higher, or who exhibits symptoms on the checklist, will be refused entry to class and asked to schedule a make-up class when they are well.

  3. We require guardians to wear a mask while on the floor (3 and under classes). Guardians and children age 10 or older in the lobby must also wear a mask. Children under 10 years old are not required to wear masks in Texas and Ohio. Kentucky requires children 6+ to wear masks while in the lobby, but not on the floor during class. Please see below for additional information on that topic.

  4. We ask that you only bring the bare essentials into KidStrong (i.e., your phone, keys, pre-filled water bottle) and leave anything else at home.

  5. We will discontinue the use of self check-in (our staff will check your child into the class), and our coaches will handle all attendance cards. You will not need to handle the cards or bring them to the coach.

  6. No food or drink will be allowed inside, other than pre-filled water bottles. Water fountains will be closed.

  7. If you arrive to class after it has already started, you will not be allowed to enter. Please contact the director to schedule a make up class instead if you are running late.

  8. We suggest leaving additional siblings at home. If you must bring a sibling, you may wait outside, or social distance in the lobby. 
     

  • Will I still be able to use the cubbies?

Cubbies will be available for use if you so choose. Members will be advised to thoroughly wipe down the full cubby before and after use. Wipes will be provided.
 

  • Will the classes be different than what I am used to?

Class sizes will be capped at our same capacity (15 students) with 2 coaches on the floor. Class will still run 45 minutes, with thorough cleaning and disinfecting between classes.

 

In addition, these changes will be made in order to prioritize students' safety:

  • Social greeting handshake has been temporarily suspended. A no-contact wave will take its place.

  • Limited number of students on equipment.

 

  • What is the temporary schedule by age group?

Temporary schedules may change depending on evolving capacity regulations and member demands/needs. When they are ready, we will share them here, and keep them updated. Please note that walk-ins are not permitted - you MUST be scheduled for class to ensure that there is a spot reserved for you and that we are able to adhere to regulations.

Temporary Schedules*: 

*As temporary schedules are finalized, they will be added here.

  • What are KidStrong cleaning standards?

Clean centers have always been a priority at KidStrong. Due to the current situation, we are redoubling our daily cleaning efforts, especially on equipment, door handles and other surfaces. Additionally, members will be provided hand sanitizer and wipes, and reminded to wipe down any equipment and cubbies after use.
 

  • What extra precautions are you taking to keep members and staff safe?

The health and safety of our members, staff and community is our top priority.

 

In accordance with guidelines and recommendations from the CDC, EPA and national and local government mandates, we have implemented new policies and procedures for our KidStrong locations. In addition to our cleaning protocols (e.g., our staff will be wearing PPE and disinfecting the training centers with EPA-approved agents between classes), KidStrong requires that all guardians in the United States wear masks while on the floor (3 and under classes). Guardians in the lobby must also wear a mask. Children under 10 years old are not required to wear masks in Texas and Ohio. Kentucky requires children 6+ to wear masks while in the lobby, but not on the floor during class. If your state or local government/public health agency requires use of facial masks, you are legally obligated to wear one.

 

  • Will I have to wear a mask and will my students have to wear a mask?

All KidStrong training centers will be operating in compliance with applicable federal, state and local mandates, including, but not limited to, those regarding the use of facial masks. In accordance with CDC’s current recommendations, KidStrong requires that guardians in the United States wear masks while on the floor (3 and under classes). Guardians in the lobby must also wear a mask. Children under 10 years old are not required to wear masks in Texas and Ohio. Kentucky requires children 6+ to wear masks while in the lobby, but not on the floor during class.If your state or local government/public health agency requires use of facial masks, you are legally obligated to wear one. KidStrong will not be selling or providing masks to members. Students are not required to wear masks. 

 

For more information regarding face coverings, please click here.

  • Can grandparents bring a student?

Based on clinical expertise and information that is currently available, people 65 or older might be at higher risk for severe illness from COVID-19. To protect those at higher risk, it is important that everyone practices healthy hygiene behaviors. If a guardian over the age of 65 plans to bring the student to KidStrong, please talk to their healthcare provider to assess their risk and to determine if it is safe for them to do so.

  • If a child in my class (or their guardian) is sick, will you ask them to leave?

KidStrong staff will politely ask anyone who appears to be sick to leave the training center. We recommend that students do not come to class if they are feeling ill, coughing, sneezing, running a fever or have shortness of breath. We will not permit anyone in the training center with a temperature over 100.4, or if they are exhibiting any symptoms from the verbal symptom checklist. This is not only for your protection, but also for our staff.
 

  • If me or my child has a lingering cough, but feel fine, can we still come to class?

Please consult your healthcare provider and consider skipping class if feeling ill, coughing, sneezing, running a fever or experiencing shortness of breath, both for your safety and the safety of those around you. If you are exhibiting symptoms, regardless of how you feel, you will be asked to leave and reschedule with your KidStrong director once you are symptom free.

  • Who should I contact if I am not feeling well?

Please contact your local healthcare provider if not feeling well including if you are experiencing symptoms of Coronavirus (COVID-19). You can reschedule your class by contacting your KidStrong director.
 

  • Where else can I find information?

Additional information about COVID-19 and current guidelines can be found through the Centers for Disease Control and the World Health Organization.

Please also watch for emails from KidStrong, and messages on the private member Facebook pages. We will communicate any important messages to members this way. 

  • What if I can't get into a class day/time I want due to class capacity?

The director will work with you to find a class day/time that will work for your family.  As part of your membership, you will also continue to have access to  KidStrong University to stay engaged at home! KSU includes at-home KidStrong classes online for all ages, including ParentStrong workouts! This portal is also an amazing resource for parents with expert interviews, parenting tips, and even specially designed pre-school and kindergarten prep classes!

 

  • How do I connect at home?

KidStrong University is available to all paying members for no additional charge. If you have not yet registered your free account, click here to do so. You must use the same email address that is attached to your KidStrong membership. If you have already activated your membership to KSU, you can sign in here.

 
 

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*KidStrong does not provide medical services, we do not accept insurance, and we can't guarantee that your child will learn how to fly

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